Privacy Policy

1. Introduction

Forest Lane Electrical is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy applies to personal data collected through our website, email, telephone, and during the provision of our electrical services.

2. Who We Are

Forest Lane Electrical

Data Controller for the purposes of data protection law.

If you have any questions about this policy or how we handle your data, please contact us using the details provided on our website.

3. What Personal Data We Collect

We may collect and process the following information:

  • Name

  • Address (including site address for works)

  • Email address

  • Telephone number

  • Company name (where applicable)

  • Billing and invoice details

  • Information relating to enquiries, estimates and works carried out

  • Communications with us (emails, messages, phone records)

We do not knowingly collect special category data unless legally required to do so.

4. How We Collect Personal Data

We collect personal data when you:

  • Contact us via our website, email or telephone

  • Request an estimate or quotation

  • Instruct us to carry out electrical works

  • Enter into a contract with us

  • Communicate with us regarding ongoing or completed works

5. How We Use Your Personal Data

We use personal data to:

  • Respond to enquiries and provide quotations

  • Carry out domestic, commercial and industrial electrical works

  • Manage contracts, invoicing and payments

  • Comply with legal and regulatory obligations

  • Maintain records relating to electrical certification and compliance

  • Communicate with clients regarding services provided

We only process data where there is a lawful basis to do so.

6. Lawful Basis for Processing

Our lawful bases for processing personal data include:

  • Contractual necessity – to provide requested services

  • Legal obligation – compliance with electrical, financial and regulatory requirements

  • Legitimate interests – running our business effectively and safely

  • Consent – where explicitly given (for example, certain communications)

7. Sharing Your Data

We may share personal data where necessary with:

  • Regulatory bodies (e.g. for certification or compliance)

  • Accountants or professional advisers

  • Suppliers or subcontractors where required to complete works

  • Legal or regulatory authorities where required by law

We do not sell personal data to third parties.

8. Data Storage & Security

  • Personal data is stored securely and accessed only by authorised persons.

  • We take appropriate technical and organisational measures to protect data against loss, misuse or unauthorised access.

  • Data is retained only for as long as necessary to meet legal, contractual or business requirements.

9. Data Retention

We retain personal data:

  • For the duration of our contractual relationship

  • For legal, accounting or regulatory purposes (including electrical certification records)

  • In line with statutory retention periods

When data is no longer required, it is securely deleted or destroyed.

10. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (where applicable)

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent where consent is the lawful basis

Requests can be made using the contact details on our website.

11. Complaints

If you believe we have not handled your data correctly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

12. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law or business practices. The latest version will always be available on our website.

14. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact Forest Lane Electrical using the details provided on our website.